Musician’s Friend, one of the oldest music equipment and accessory retailers in the nation, has successfully operated for three decades. They provide complimentary shipping and a 45-day return policy for dissatisfied customers. With a daily order volume ranging from 9,000 to 10,000, placing an order before noon guarantees same-day delivery. Generating $36 million in revenue, the company employs 10,000 individuals nationwide, offering exceptional customer service through call centers in various states and their corporate headquarters in Southern California.
Musician’s Friend, a subsidiary of Guitar Center since the year 2000, has received mixed reviews from consumers. While some customers express dissatisfaction with their purchases and service, others have reported positive experiences with the company. Despite negative online ratings, Musician’s Friend employees praise the work environment and work-life balance provided by the company.
Omari MC conducted a thorough investigation to uncover the truth about what Musician’s Friend offers customers. This review covers equipment, gear, accessories, pricing, shipping, customer service, and more. If you are a musician seeking a reliable, high-quality, and affordable music gear store, be sure to read this review in its entirety.
Equipment & Gear Offered
Regardless of whether you are a novice embarking on your music journey or a seasoned veteran in the industry, it is undeniable that having the appropriate gear and equipment is essential. In the past, music recording was exclusively carried out by proficient and experienced musicians. However, nowadays, virtually anyone can engage in music production or performance provided they possess the commitment and the necessary equipment to commence their musical endeavors.
Regardless of your role as a musician, artist, or producer, it is inevitable that you will need to acquire equipment in order to create your art. Musician’s Friend offers a vast selection of instruments, software, accessories, and other tools to assist you in starting your journey towards professionalism. The categories of equipment and instruments they provide include:
Guitars
Musician’s Friends offers an extensive selection of more than 4,000 guitars for you to browse through. This range includes acoustic, electric, classical, nylon, private reserve, value packages, and kits. The prices for these products vary, starting from $50 and going up to $50,000.
Bass Instruments
Musician’s Friend offers a selection of just over 800 bass guitars for customers to browse through. This assortment includes electric bass guitars, acoustic bass guitars, electric upright basses, and more. The prices of these instruments vary, starting from $50 and going up to $15,000.
Amps & Effects
To enhance the sound of your guitar, bass, or any other instrument, it is essential to invest in an amplifier and potentially some additional effects. Fortunately, Musician’s Friends offers a wide selection of 3,000 items in their catalog, including guitar amplifiers, bass amplifiers, effects pedals, multi-effects pedals, pedalboards, and more. The prices of these items vary, ranging from under $25 to $15,000.
Drums & Percussion
Musician’s Friend offers a wide selection of over 3,500 products related to drums and percussion instruments, such as acoustic drums, electric drums, cymbals, hand percussion instruments, and more. The prices of these items vary, ranging from under $25 to over $5,000.
Pianos, Keyboards, & MIDI Instruments
Musician’s Friend offers an extensive selection of pianos, keyboards, and MIDI instruments, such as organs, synthesizers, sound modules, portable keyboards, arranger keyboards, keyboard workstations, and more. The prices for these items can vary from under $25 to just over $15,000.
Musician’s Friend Customer Service
Having familiarized yourself with the range of gear and equipment available at Musician’s Friend, we can now delve into the realm of their customer service, including the various deals, warranties, shipping options, loyalty rewards, and more that they offer to their valued customers.
Free Shipping and Warranty
Even with a modest expenditure, customers will receive complimentary shipping from this establishment. Additionally, they implement various warranty protocols for specific items. For instance, when buying a guitar, a 2-year warranty will be provided automatically. In the event of any issues with the guitar, a replacement will be arranged. This warranty is distinct from the one provided by the manufacturer and is a perk extended by Musicians Friend to its patrons.
