About Menlo House
Menlo House is an e-commerce website that sells casual clothing and accessories for men. The brand also offers a monthly and quarterly style subscription for club members. In our Menlo Club subscription review, we’ll go over this service to help you decide whether or not it’s worth your money.
Overview of Menlo Club
Fashion entrepreneurs Andres Inquieta and Dee Murthy founded the clothing brand Five Four in 2002. Their original mission was simple: to help men dress better. Menlo House evolved from this initial brand and has since achieved international status.
In the last year, Menlo House has ramped up its style subscription offering with the launch of two exciting new brands. In the words of Inquieta and Murthy:
“At the start of the new year, we asked ourselves how we could create a more personalized experience for you, our Five Four Man.”
Their answer: Grand AC sportswear and New Republic shoes. The Menlo Club subscription is growing in popularity in the urban style sector, providing members with modern and trend-conscious clothing from Five Four, Grand AC and New Republic.
Menlo Club members have access to exclusive benefits: They receive monthly or quarterly packages of 2-3 high-quality items, free shipping, and access to private sales not available to other Menlo House customers.
In this Menlo Club subscription review, we’ll take an in-depth look at the Style service. We’ll start with the pros and cons of Menlo Club:
Pros
- Menlo House offers free shipping on purchases of $75 or more
- Menlo Club members receive a range of perks including free shipping, 25% off all Menlo House apparel and access to exclusive deals and offers
- Club membership can be paused or delivered seasonally
- Based on an individual style quiz, Club members receive items selected for them to complement their existing wardrobe
- Menlo staff seem to be very accessible to their customers via phone, email and live chat
- Many Menlo Club promo codes are available online and allow for a discount
Cons
- Package deliveries to Alaska, Hawaii, Canada, and the UK incur additional shipping charges.
- Shipments to Canada and the UK may be subject to customs duties and fees, which are the responsibility of the customer.
- Menlo House shipping costs for non-club members are not listed on the website.
- Items shipped to club members cannot be returned unless a size exchange is required.
- Most clothing styles are limited to young, hip and casual looks
- Extensive customer complaints about the difficulty of canceling subscriptions
How Menlo Club Works
Signing up as a Menlo Club member makes shopping for clothes easy – no endless browsing on the website or aimlessly wandering around retail stores looking for something to inspire you.
New subscribers complete a short quiz that helps Menlo Club stylists put together curated boxes based on sizing and personal style preferences. The quiz only takes a few minutes and involves selecting images of garments that you find particularly appealing. More details on the sign-up process can be found below in this Menlo Club subscription review.
When you join the Menlo Club, you agree to pay a monthly styling fee of $60. Members will receive 2-3 garments and shoes from Menlo Club each month. That’s at least 24 new garments per year, ensuring your outfits are always fresh and fashionable.
Five Four
Menlo House has evolved from Five Four and is the brand most represented in the Menlo Club packages. Five Four clothing has the look of streetwear, with casual pieces such as hoodies, sweatshirts, jeans, T-shirts and shorts. Most of Five Four’s clothing is in darker, neutral colors, some with graphics and fun prints like camo and tye dye.
Five Four x Mark McNairy is a new collaboration included in the subscription. Compared to Five Four, it has a more elevated feel, with styles ranging from traditional to bold prints and patterns to elegant leather pieces.
Grand AC
Grand AC has the same casual vibe as Five Four and many of the same colors and prints. Where Five Four makes streetwear, Grand AC blurs the line between sportswear and athleisure. If you like the idea of camo workout clothes, you’ll love Grand AC. A Menlo Club package with Grand AC could give you everything from shirts inspired by soccer jerseys to training tanks, shorts and tights.
New Republic
The shoes from New Republic offer a change from the clothing items most commonly found in the Menlo Club packages. New Republic’s classic shoes, boots and sneakers are made of high-quality leather and suede. Combined with Five Four and Grand AC, New Republic shoes complete the personalized outfits for Menlo Club subscribers. You can find more information about New Republic in our detailed test report.
In a typical year of package deliveries, a Menlo Club member can expect the following deliveries:
- Five Four – modern clothing for 8 months
- Grand AC Athleisure clothing for 2 months
- New Republic shoes for 2 months
Is the Menlo Club Subscription Worth It?
While writing this review of the Menlo Club subscription, I googled online customer reviews to see if there were any noticeable complaints or red flags. I’m happy to report that most customers seem to be generally satisfied with the service.
On the website AskMen, Menlo Club received a 4.5/5 star rating, and on My Subscription Addiction, the rating is 3.6/5. Many customers stated that the items are of good quality and that they consider their monthly cost to be money well spent overall.
While I did find several complaints about the clothing not fitting well and being of flimsy quality, by far the most common complaint I came across was related to difficulty canceling the subscription. Several customers complained that Menlo House staff ignored their requests to cancel.
One customer stated that when he contacted the staff, he was told that canceling his Menlo Club was not possible for security reasons. The latter sounds rather strange, and I’m curious to know how this came about.
Aside from this negative feedback, most Menlo Club reviews online are positive. Based on my findings for this Menlo Club subscription review, I feel that $60 is a small price to pay for 2-3 items of men’s clothing and footwear per month.
Menlo Club sounds like an interesting shopping solution for those who aren’t interested in hitting the high street or even trawling online websites to pick out their own items.
Menlo Club Promotions & Discounts
Menlo Club Benefits
One of the highlights of this Menlo Club subscription review is the benefits that come with membership. Check them out:
- 25% off Menlo house brands: Menlo Club Five Four apparel, New Republic footwear, and Grand AC athletic apparel
- Free shipping on all orders
- Exclusive promotions and offers from brand partners
- Opportunity to become a Menlo brand ambassador, which comes with its own incentives
New club members receive 50% off their first package plus a free pair of sunglasses. This promotion is applied at checkout.
Visit the website regularly for Menlo Club vouchers and Menlo Club promo codes, which are exclusive to Club members. Simply enter your Menlo Club login to search for exclusive offers.
Join Menlo Club
In this Menlo Club subscription report, it was found that membership can be completed in four simple steps:
Complete the 5-question questionnaire
Submit your contact information, including email, mailing address and phone number
Complete the section indicating how often you would like to receive Menlo Club packages
Provide Menlo with your payment information
Upon receipt of payment, Menlo staff will prepare your customized package, which typically consists of 2-3 items from Five Four, Grand AC or New Republic.
Club members also receive additional incentives, such as discounted prices on all Menlo House products and access to exclusive offers and promotions.
FAQ
Menlo House sizes
Here you will find the standard sizes for Menlo House clothing:
Measurements in inches S M L XL XXL XXXL
Waist 28“-30” 31“-33” 34“-36” 37“-40” 41“-43” 44″-47”
Chest 39“-41” 42“-44” 45“-47” 48“-51” 52“-55” 56″-59”
Neck 15“-15 ½” 16“-16 ½” 17“-17 ½” 18“-18 ½” 19“-19 ½” 20″-20 ½”
Sleeves 25 ½“ 26” 26 ½“ 27” 27 ½” 28”
Cancel Menlo Club
To cancel a Menlo House order or make a Menlo Club cancellation, customers must contact a Menlo representative in one of two ways:
By phone at 888 341 2381 between the hours of 9 a.m. to 5 p.m. Monday through Friday
Via live chat between 8am and 5pm daily
Menlo Club subscriptions can be paused for up to 3 months at a time. An important note in this Menlo Club test: Subscriptions must be canceled and paused before the 14th of each month. Otherwise you will be charged for the next month.
Menlo Club shipping conditions
Menlo House ships to the USA, Canada and the UK. Only purchases valued at $75 or more will ship for free within the continental US.
Menlo Club Returns Policy
Menlo House customers can return items within 30 days of the delivery date. In order to receive a refund or exchange, the clothing must not have been worn or washed and the tags must still be attached. Items marked as sale cannot be exchanged or returned.
To arrange a return or exchange, please contact Menlo staff by email: service@themenlohouse.com.
Before completing this Menlo Club subscription review, please note that Menlo Club packages are created specifically for each customer and therefore no returns or refunds are available for these purchases.
Size exchanges are allowed as long as they are made within 30 days of delivery and the item is in new condition with tags still attached. Customers requesting a size exchange should contact Menlo Club staff via email or live chat to obtain a size exchange form.
Return shipping costs outside the continental United States are the responsibility of the customer.
Contact Menlo House
The Menlo House headquarters is located at:
6380 Wilshire Blvd
Los Angeles, California 90048
To contact Menlo employees, you can use the following address:
- Email at service@themenlohouse.com
- Phone at 888 341 2381 from Monday through Friday between 9 a.m. and 5 p.m.
- Live chat (via the website) Monday through Friday between 8 a.m. and 5 p.m.
