About Indochino 

Headquartered in Vancouver, B.C., Indochino makes tailored suits, shirts, chinos, blazers and coats for men. The brand bypasses industry standards to offer men the best in clothing by providing the customer with a made-to-measure experience, creating an alternative to “off-the-rack” clothing at prices that feel right.

This approach has made Indochino the “largest exclusive bespoke clothing company” in the world. Our Indochino suit review provides a detailed insight into the brand and its products to help you make your buying decision.

Indochino was founded on the firm belief that men do not need to spend exorbitant amounts of money to have a beautiful, stylish and tailored wardrobe.

Indochino was founded in 2007 by CEO Kyle Vucko and Heikal Gani. Both men were students at the University of Victoria and developed Indochino to fill a gap in their own experiences. Their goal was to build a company that made customized menswear at a reasonable price.

Shopping at Indochino is personal, individual and bespoke: Customers can experience what it’s like to be a designer as they create their own garments.

As a customer, you can choose from hundreds of fabrics. And that’s not all: you have the opportunity to design lapels, pockets, linings, buttons and monograms.

Once you have made all the decisions, the garments are made to measure from high quality fabrics such as 100% merino wool and various blends of merino wool, linen, polyester, silk, cashmere and mohair.

Indochino knows that sourcing your clothing shouldn’t be a hassle. Our review of Indochino suits highlighted that while Indochino involves you in the process, they take care of the tedious details and deliver the product to your door.

You can order your garments online from the comfort of your living room or in person at one of more than 30 showrooms across North America.

Why You Should Trust Us

Our goal is to help you make better, more informed purchasing decisions.

Our team spends many hours on research, consultations with medical experts, peer reviews, customer feedback and product analysis to provide you with the information you need.

Pros & Cons

In this section of our Indochino suit review, we will highlight the pros and cons of the brand:

Pros

• Made-to-measure, custom fit: Indochino offers bespoke suits that are tailored to the customer’s individual measurements.
• Easy online shopping experience: Indochino offers an easy and convenient online shopping experience that allows customers to customize their suits and order from the comfort of their own home.
• Thorough and consistent design and manufacturing process: Indochino follows a meticulous design and manufacturing process to ensure the quality and consistency of its suits.
• Innovative colors and classic designs: Indochino offers a range of suit colors, including innovative options, along with classic designs.
• Enhanced details and quality features: Indochino’s suits are equipped with various quality features, such as collar mirrors, bullhorn buttons, lightweight bear cushions and high-quality collar felts.

Disadvantages

• The price: Indochino suits can be more expensive compared to some alternatives. However, it should be noted that the price may vary depending on the customization options and materials chosen.
• Limited fabric selection: Some reviews mention that Indochino’s fabric selection is somewhat limited compared to other custom suit brands.
• Preset styles and measurements: Indochino offers preset styles and measurements for lapels and shoulder types, which may not be as customizable as other brands.

Features

Before we turn to Indochino’s offerings, let’s take a look at what sets them apart from the competition:

• Bespoke clothing: Indochino specializes in offering made-to-measure suits, casual wear and outerwear for men. This means that customers can customize various aspects of their garments, such as the measurements, style and fabric selection to create a personal and tailored fit.
• Online and showroom options: Indochino offers the convenience of online shopping, where customers can follow detailed video instructions to accurately measure themselves at home and complete the ordering process online. In addition, Indochino has showrooms in various locations in Canada, the United States and Australia where customers can be professionally measured.
• Quality craftsmanship: Indochino is known for its exceptional quality and craftsmanship in the production of clothing. Customers have reported that the garments they received matched their measurements and fit expectations, underscoring the brand’s commitment to delivering high-quality products.
• Wide range of customization options: Indochino offers a range of customization options that allow customers to tailor their garments to their preferences. This includes the choice of fabrics, cuts, colors and an

Materials

A suit is only as good as the materials used to make it. These are the materials that Indochino uses to make its bespoke suits:

• High quality fabrics: Indochino offers a range of high-quality fabrics, including 100% merino wool and various blends of merino wool, linen, polyester, silk, cashmere and mohair. These materials ensure high quality and luxurious garments.
• Wool, linen and blends: Indochino offers a wide range of fabrics, including wool, linen and blends, from which customers can choose the perfect material for their suits. Fabrics are available in different weights, textures and patterns to suit different preferences and seasons.
• Other fabric options: Indochino’s fabrics are available in different weights, ranging from 225GSM (grams per square meter) to 390GSM. This range ensures that customers can find suitable fabrics for different occasions and climates.
• Customization options: Indochino provides fabric samples for customers to feel and test before ordering. These samples can be viewed in one of Indochino’s showrooms. This allows customers to get an idea of the fabrics available and make an informed decision about their choice.

Custom Fit Suits

At Indochino, it’s the fit that counts – plain and simple. Every human body is unique with its own characteristics and peculiarities. Indochino’s careful measuring process takes your exact measurements into account.

The brand makes shopping for your beloved garments easy and takes the work and worry out of it. You can tell when a suit fits well: it creates clean lines and an elegant look.

Indochino measurement guide:

• Shoulder: the shoulder seam should end at your natural shoulder line.
• Jacket length: The jacket should cover your buttocks.
• Trouser length: The trousers should extend beyond the heel of your suit shoe.

Measuring procedure

• No need for a tailor: the online procedure is simple. Within 10-15 minutes you have created a measurement profile. All you need is a friend and a tape measure.
• Predictive measurements: Algorithms use your height and weight to help guide your measurements.
• Checking measurements: Indochino’s tailors check every measurement profile, and if a red flag pops up and it appears that a measurement needs to be adjusted, the team will contact you.
• Cutting up to date: Indochino uses digital cutting technology. Your products will be consistent and fit.

Indochino Suits Review

Premium Suits

Premium suits from Indochino range in price from $399 to $579 and some of the colors available are navy, espresso, gray, blue, dark charcoal, indigo and midnight blue. We’ve tracked down some of the best-selling premium suits to give you an idea of what Indochino offers in this category.

The Hemsworth Prince of Wales Midnight Blue Suit is a best seller at $579.

The Hemsworth is the suit that does it all. It will carry you to any formal occasion, the office or whenever you want to dress up. The high-quality wool is durable, and the tailored suit features premium components and conscientious construction.

The suit features full lapels, light shoulder pads, bullhorn buttons and high-quality collar felts. The Hemsworth suit in light blue is also a top seller. This shade is versatile: the plain version makes it a classic, while the light blue shade makes a style statement.

Luxury Suits

Indochino’s luxury suits are priced between $599 and $669, and the brand offers a range of inspiring colors, including windowpane black, check black, blue, check midnight blue, navy, charcoal, herringbone blue and light gray. We couldn’t complete this section without mentioning the Harrogate Windowpane Light Blue Suit.

The inspiration for the Harrogate comes from Indochino’s most popular black suit, but there is a unique addition to the Harrogate – a luxurious blend of cashmere.

You’ll look great in this cosmopolitan look for $669. For Indochino, quality, design and comfort are paramount, and these fundamental elements motivate the sophisticated blend of 95% merino wool and 5% cashmere.

Tuxedo Suits

You’re sure to look dapper in an Indochino tuxedo suit for $539-669. Indochino tuxedo suits come in velvet and tuxedo options as well as chic colors including emerald, black, burgundy, navy, purple and teal.

The Highworth Burgundy Dinner Jacket is a best seller at $539. The 100% wool jacket is elegant and sophisticated, with the basic features of a classic tuxedo and an unexpected, bold pop of color.

The jacket has a sophisticated lapel, bullhorn buttons, high-quality collar felts and light shoulder pads. Take the night by storm with this beautiful jacket that takes your individual measurements into account.

Who Is Indochino For?

Indochino is primarily aimed at men who are looking for tailor-made garments. Here are some key points about who Indochino is for:

• Men looking for made-to-measure clothing: Indochino offers personalized suits, casual wear and outerwear. The company specializes in providing its customers with a bespoke experience where they can have suits, shirts, chinos, blazers and coats made to measure. This approach is aimed at people who value clothing that is tailored specifically to their measurements and preferences.
• Customers who are looking for affordable made-to-measure clothing: Indochino was founded on the belief that you don’t have to spend a fortune on a bespoke wardrobe. By bringing the made-to-measure experience directly to the consumer, they offer an alternative to off-the-peg clothing at off-the-peg prices. This makes Indochino an attractive choice for people who want the benefits of bespoke without breaking the budget.
• Men who appreciate convenience and choice: Indochino offers both an online store and brick-and-mortar showrooms. This allows customers to choose the shopping method that suits them best. The brand offers a range of customization options, including choice of fabrics, styles and fits. With its extensive selection, Indochino aims to provide a comfortable

Indochino Suits Review: What Do Customers Think?

In our review of Indochino suits, we found that customers were split into negative and positive camps when assessing the products in June 2023. Some customers felt that the suits and customer service were excellent. They found the staff helpful and friendly during the consultation and fitting.

Let’s start with Trust Pilot, where the brand received a rating of 3.9/5 stars based on almost 2k reviews. 61% of the reviews were 5/5 stars, which speaks for the quality of Indochino. Here is a review from this review website that summarizes this sentiment well:

“Suit turned out great! I got my suit and Maddie from Indochino was SUPER helpful. She also helped my dad and brother-in-law with their suits. I got my suit from Indochino for my wedding and it looks and feels amazing!!!! I hope the company sees this review because Maddie you are the best!!!”

One thing worth noting is that many of the reviews are more than happy to give kudos to the employee who helped them. This shows that customer service is very important to Indochino.

Sitejabber only has 9 Indochino reviews, but we think they’re still worth mentioning. Although some customers were hesitant to purchase from this brand, their fears were unfounded:

“I was very skeptical before I placed the order because I had read a lot of mixed reviews. I ordered a bespoke black blazer after jumping at the chance to order it. To say I was happy with their services would be an understatement because the suit exceeded my expectations and I really liked it!”

We have also come across some of these mixed reviews that mention a lack of quality, accuracy in terms of measurements and customer service. However, more recent reviews paint a very different picture.

Finally, Indochino has a very respectable 4.7/5 star rating based on almost 500 Google reviews. Here, many customers have spoken highly of the brand, with numerous testimonials sounding a little like the following:

“I received my suit about 4 weeks after ordering and it fits great! I am very happy with the finished product. I ordered in store and everyone was super friendly and helpful. I had my measurements taken by Fab who was very informative, professional and personable. In my experience it was very LGBT friendly. I would definitely recommend it to anyone looking for a bespoke suit!”

Is Indochino Worth It?

It wouldn’t be a complete review of Indochino without mentioning that the brand has had some issues in the past with the quality and longevity of their suits and their lackadaisical customer service.

However, it seems that the brand is evolving in every way and if you’re looking for an affordable, well-made and tailored suit, Indochino is worth it.

Indochino Promotions & Discounts

Indochino offers a $25 discount on your first suit when you sign up for Indochino Insider (the Indochino mailing list). Check the website regularly for an Indochino promo code or Indochino coupon.

FAQ

Where can you buy Indochino?
You can order your Indochino suit online and have it conveniently delivered to your home.

Our Indochino suit review highlighted that you can visit showrooms in many locations including Indochino Philadelphia, Indochino NYC, Indochino Chicago, Indochino Boston, Indochino Bethesda, Indochino Denver, Indochino Seattle, Indochino San Francisco, Indochino Atlanta, Indochino Houston and Indochino Dallas.

Shipping Policy

• Indochino offers free worldwide shipping on orders over $150
• Orders under $150 will be charged a flat rate of $20.
• Gift cards, Tailor’s Kits and tape measures ship for free, but do not count towards the $150 free shipping credit
• Indochino ships worldwide with DHL
• Taxes and duties are not covered for shipments outside the US, Canada and Australia.
• An Indochino tip: send your order to your office and you’ll never miss a delivery!
• Indochino products are made for you and delivered to your home within 3-4 weeks.
• Indochino does not deliver to Austria, Argentina, Belgium, Brazil, Chile, Cuba, Faroe Islands, Greece, Iran, Ireland, Russia, Republic of Korea, Democratic People’s Republic of Korea, Lithuania, Malta, Mexico, Netherlands, Netherlands Antilles, Philippines, Portugal, Puerto Rico, Uganda, Uruguay, Vietnam

Return policy
Indochino believes in a made-to-measure experience. Our Indochino suits review emphasized that men’s suits are tailored to your measurements, fabric choices and customizations.

Indochino makes a fit promise, and this means that if your order does not meet your desires for the garment, then Indochino will work to fit you with the clothing that meets all of your expectations.

In our review of Indochino’s suits, we learned that while the brand strives to provide you with the right product, they do not offer refunds because the product is tailored to your measurements. However, you can return the product for a store credit.

There are some guidelines for the return procedure at Indochino:

• Notify Indochino of a problem with your garment within ten days of receipt.
• Returns are at the discretion of Indochino
• If your return is accepted, it will be refunded with an Indochino gift voucher.
• Only unworn items in good condition will be accepted.
• Indochino may reject an item that has been damaged or worn.
• If an item has been altered, Indochino will not accept the garment.
• If you purchased your item with a gift card, the card will be reloaded before another gift card is issued.

How to contact Indochino  

We hope you enjoyed this review of Indochino! The brand looks forward to hearing from you:

• Phone: 1 (855) 334-0788 (USA & Canada)
• Email: help@indochino.com

Store hours are Monday – Friday from 7 AM – 5 PM PST (closed Saturday and Sunday).