About Care.com

Care.com is a leading online platform that connects families with carers and offers a wide range of services for various care needs. Founded in 2006, the platform provides access to caregivers specialising in childcare, eldercare, pet care, tutoring and housekeeping. With a global presence in over 20 countries, Care.com has become a trusted resource for millions of families seeking reliable and affordable care solutions.

The platform is a subscription-based service that allows users to browse caregiver profiles, read reviews and connect with care providers. Carers are screened through background checks and families can tailor their search to meet specific requirements such as experience, certifications or availability.

Highlights

• Childcare (babysitters, nannies, daycare centres).
• Senior care (companionship, specialised medical care).
• Pet care (dog walkers, sitters, grooming).
• Tutoring and academic support.
• Housekeeping and household management.

Why You Should Trust Us?

Our reviews are based on thorough research, first-hand experience and feedback from real users of Care.com. We emphasise transparency and evaluate the platform’s features, pros and cons to provide an unbiased and well-rounded perspective.

By comparing Care.com to similar services and examining its safety measures, customer support and user satisfaction, we aim to give you the information you need to make a confident decision.

Care.com Review

Finding the right caregiver for your family is an important decision, and Care.com is dedicated to making the process easy and accessible. As one of the largest online marketplaces for caregivers, Care.com connects families with caregivers for a variety of services, from childcare and senior assistance to pet care and housekeeping.

Below, learn more about how Care.com works, its subscription plans, and whether it’s worth your time and money.

Plans and pricing

Care.com operates on a subscription model and offers two main categories:

• Basic Membership: free access to browse caregiver profiles, but limited interaction options.
• Premium Membership: Paid plans that allow full access to features such as direct messaging, reviews and background check results. Premium plans are available as monthly, quarterly or annual subscriptions, with discounts for longer commitments.
• While the basic plan gives you an overview of the platform, the premium plan is essential for making contacts and hiring carers.

How it works

• Create a profile: Families set up an account and indicate their specific care needs by specifying the services they need and their preferences.
• Search for carers: Use filters such as location, experience, hourly rate and certifications to narrow down your search.
• Contact and rate: Premium members can message carers, view reviews and perform background checks to ensure safety and compatibility.
• Hire and manage: Once you’ve found the right carer, you can arrange interviews, set up payments and manage ongoing care needs directly from the platform.

Care.com Review: What Do Customers Think?

Customer opinions about Care.com are mixed, with experiences varying greatly depending on the use case. Many families praise the platform for its extensive carer database and ease of use. One reviewer mentioned, ‘I was able to find a reliable nanny within a few days and the background checks gave me peace of mind.’ Others highlight the ability to filter candidates by specific criteria such as location, experience and certifications.

However, some users expressed disappointment with the subscription model: ‘You have to pay for premium just to communicate with the carers.’ Some also noted inconsistencies in customer service, such as one customer who said, ‘It took me several attempts to get help with my account.’

Carers’ experiences are equally varied. Many appreciate the ability to connect with families and describe the platform as ‘a great way to find steady work,’ while others find the fees for background checks to be high.

Overall, Care.com has proven to be a helpful resource for many, but it does have its downsides. Whether it’s the perfect solution depends largely on your willingness to invest in the premium membership and manage the hiring process yourself.

Is Care.com Legit?

Yes, Care.com is a reputable platform that has been matching families with carers since 2006. It is widely used and active in over 20 countries, offering services such as childcare, senior care, pet care and home help. The platform provides families with tools to screen carers, such as detailed profiles, ratings and optional background checks.

However, as with any online service, users should exercise caution. While Care.com makes it easy to make contact, the responsibility for verifying a carer’s suitability lies with the user. Some customers have reported mixed experiences with the recruitment process, subscription fees and customer service.

Ultimately, Care.com is a trustworthy and effective tool for finding carers, but success on the platform depends on conducting due diligence and using the safety features available.

Is Care.com Worth It?

Care.com can be worthwhile if you’re looking for a convenient way to find carers for childcare, eldercare, pet care or housekeeping. The platform offers a large pool of carers, detailed profiles and background check options, making it easy to find qualified helpers.

However, the value of the platform depends on your willingness to invest in a premium subscription, as the basic free plan has limited features. Some users find it expensive, but many appreciate the peace of mind and convenience it offers.

Care.com Promotions & Discounts

Care.com occasionally offers special deals and discounts, especially for new members who sign up for a premium subscription. These offers often include reduced prices for monthly, quarterly or annual plans. Seasonal offers, such as discounts at the start of the school term or during the holidays, may also be available.

To maximise your savings, be sure to visit Care.com’s website or subscribe to the company’s newsletter to learn about special offers. In addition, third-party platforms can sometimes offer exclusive discount codes for new users.

Where Can I Buy Care.com?

Care.com is an online platform, which means you can access and purchase services directly through the website or mobile app. Membership plans, including Basic and Premium subscriptions, can be purchased after creating an account.

There are no physical locations for Care.com as all interactions and transactions take place online. Discounts or special offers can be found on the website or on third-party deal sites.

FAQ

How does Care.com work?
Care.com matches families with carers for services such as childcare, elderly care, pet care and housekeeping. Users create an account, search for carers who match their needs and can contact them via the platform.

Is Care.com free to use?
Care.com offers a free basic membership that allows you to browse profiles. However, to message carers and access other features such as reviews and background checks, you will need a premium subscription.

What services are available on Care.com?
Care.com provides access to caregivers for childcare, senior care, pet care, tutoring and housekeeping. Each service has customisable search filters to meet your specific needs.

Are the carers on Care.com background checked?
Care.com offers background checks as an optional service for caregivers. Some carers have already been vetted, but families can also request additional checks for added peace of mind.

Can I cancel my Care.com subscription?
Yes, you can cancel your subscription at any time. Make sure you do this before your billing cycle renews to avoid additional charges. Cancellation can be done through your account settings.

How can I contact Care.com for support?
You can contact Care.com customer support via the Help Centre on the website. There you will find a contact form, live chat options or phone support, depending on your location and membership level.